After the Cooks Source fiasco discussed here and other posts, it is delightful to see a company that knows how to apologize and takes clear ownership of their problem.
37signals provides a number of collaborative software products. I don’t use their services, but I thoroughly enjoyed a book they wrote on the lessons they have learned in their business. Enjoyed it so much I wrote an Amazon review, which I discussed here. I read their blog everyday. I heartily recommend it.
Anyway, last November and December their flagship program had a lot of intermittent outages.