Great example on how to apologize. Also, how to own your problem.

After the Cooks Source fiasco discussed here and other posts, it is delightful to see a company that knows how to apologize and takes clear ownership of their problem.

37signals provides a number of collaborative software products.  I don’t use their services, but I thoroughly enjoyed a book they wrote on the lessons they have learned in their business.  Enjoyed it so much I wrote an Amazon review, which I discussed here.  I read their blog everyday.  I heartily recommend it.

Anyway, last November and December their flagship program had a lot of intermittent outages.


Peering forward – We all need to be Futurists!

The last half of the article by La Piana Consulting in the Winter 2010 Outcomes has a section title that says Be a Futurist.  In this section they talk at length about how organizations can learn about the changes going on, study them, and then adapt. 

This will require studying the changes around us, listening to uncomfortable analysis, and putting forth the serious intellectual effort to grasp new things.  That is essentially becoming a futurist. 

Making that transition will be hard.  (more…)

Outcome measures – Why does it matter to other NPOs that churches might be able to measure spiritual maturity?

The most exciting thing to me from Reveal: Where Are You (discussed here) is that it IS possible to measure such things as spiritual maturity.  You CAN quantify that outcome measure in a local church.

Opening that door in turn opens the door to measuring other intangibles.


Peering Forward – Technology will change even faster

I’ve been talking about the Winter 2010 Outcomes from Christian Leadership Alliance. You would learn and stretch if you could take a few minutes and browse the issue.

Kevin Ring has a great article, Future-Proof Ministries that talks through some of the current and long-term tech issues.


Peering Forward – How do we respond to developing trends?

Earlier discussed that we need to pay attention to the trends in our culture and then looked at some of those trends identified by David Kinnaman.

How do we respond to those trends?  Kinnaman raises four superb questions in his article.  I will quote his questions and share my thoughts.


Outcome measures – Why does it matter to churches that it is possible to measure outcomes in a local church?

Helping people grow spiritually — Every church I’ve every worked with had a vision that included some variation of that idea.  It is phrased differently with varying focus, but that seems to be typical. 

What if you could identify things that help that growth?  What if you could identify things that are completely irrelevant to helping people grow?


Outcome measures – are you just running around in circles?

Are you changing the world or are you just running around in circles?  What change is happening because of all your effort?  That’s what we mean by outcome measures. Many donors are now asking what are you accomplishing? instead of what are you doing?

What is the difference?